Valid Reason Required: Returns or exchanges will only be accepted if the customer provides a valid and genuine reason for the request.

7-Day Window: Customers can request a return or exchange within 7 days of receiving their order.

Product Condition: Items must be unused, undamaged, and in their original packaging to qualify.

Proof Required: Customers may be asked to provide pictures or videos as proof to verify the issue.

Exchange Available: If eligible, customers can exchange the product for another size, color, or item.